COVID-19 Information Hub

Local Information

Local Supports Directory

The Community Hub team have been gathering information on changes to local supports around COVID 19. Download PDF: East Renfrewshire Community Supports Around COVID-19 Directory
Last updated: 07.05.2020 Our team will be updating this directory as we receive the latest community information.

Business Deliveries Directory

Voluntary Action East Renfrewshire, together with East Renfrewshire Council and Health and Social Care teams, have been collating information about how local businesses are adapting to offer more flexible services. The directory lists local businesses and social enterprises offering deliveries of food, essentials, hot meals, pet food and more. East Renfrewshire Business Deliveries Last updated: 07.05.2020

Public Transport Information

Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box

Shileding Support

Shielding is for people, including children, who are at very high risk of severe illness from Coronavirus (COVID-19). Residents within this group were sent a letter from the Scottish Government Chief Medical Officer.

East Ren Council Coronavirus Information Page

Keep up to date with the latest public advice and information on East Renfrewshire Council services during the coronavirus outbreak: East Ren Council Coronavirus Information Page

Medical Support Service

A specialist team of Pharmacy Technicians, based in East Renfrewshire, offers expert medication advice to patients and their carers. This helps patients to get the best from their medicines, leading to better health and improved quality of life. During lockdown, the team offers calls or video consultations to help with any administration issues and to chat through how and when to take medicines correctly. Tel. 0141 577 3000
email: Download the leaflet

The Community Hub

VAER, together with East Renfrewshire Council and Health & Social Care Partnership, have been operating a Community Hub phone line to coordinate the wonderful community response across East Renfrewshire. If you can't go out and have no one to help out with shopping, essentials or prescriptions, please contact the Community Hub team on 0141 876 9555 or

Food and shopping support

If you have received a letter from the Chef Medical Officer (CMO) advising that you should shield for 12 weeks you should text the number on the letter to register. If you require a weekly food parcel free of charge text the number with the work 1BOX (2Box if there are two adults). If you would like to arrange priority supermarket delivery text the number with 1shop. If you are unable to text the number but would like to register for these services contact the Money Advice and Rights Team (MART) on 0141 577 8420 and they can register you. If you haven't received the shielding letter but are struggling to get food because you are self-isolating, experiencing financial problems or because your children are at home call the Money Advice and Rights Team (MART) on 0141 577 8420 to discuss your needs and a referal to the East Renfrewshire Humanitarian Food hub or food bank. If you can afford to pay for your shopping but can't get out and have no one to help you, contact The Community Hub on 0141 876 9555 or email to arrange a volunteering shopping support.

Local Financial Supports

Money Advice & Rights Team

If you are struggling to pay for food, ERC Money Advice and Rights Team can help.Call 0141 577 8420 and they can arrange to get you food, drinks and toiletries from the local humanitarian food hub. The team will help you check what benefits you are entitled to and access support from Humanitarian Food Hub


The volunteer-run service based at St Andrew's Parish Church in Barrhead is open every Tuesdays 12-2pm and Fridays 2-4pm. To keep everyone safe, the foodbank has introduced the queue system and social distancing measures. Where possible, to access support please get referral/voucher from local agencies like Social Work, Money Advice, Welfare Support. If you normally use Citizens Advice – you can obtain a Food Voucher from the Foodbank on the day. Tel: 0141 881 8250 Email:

Scottish Welfare Fund

The Scottish Welfare Fund is emergency support for those who need urgent help to pay for essentials for like food, gas and electricity. Residents can also apply if they have a crisis or need help to set up home if they come out of hospital, care or prison. Eligibility will be checked by the council, who are currently acquiring more money to pay out more grants from the Scottish Welfare Fund due to coronavirus crisis.

Contact the advisers for more information call 0141 577 3475 or apply online on East Renfrewshire Council's webiste.

Humanitarian Food Hub

East Renfrewshire Council has opened a new Humanitarian Food Hub at Barrhead High School to distribute food parcels to local people in need. The food hub is open 11am-3pm weekdays (excluding bank holidays) and replaces an existing temporary food distribution service which had been operating out of the council's office on Barrhead Main Street. If you would like to enquire about receiving a food parcel please phone the council's customer services on 0141 577 3001 or email

Free School Meals

Council Tax Advice and Support

East Renfrewshire Council is encouraging those who are currently struggling to pay their council tax to contact them for advice and support. Residents on a low income or benefits may be entitled to Council Tax Reduction.

Call 0141 577 3002 or email

Citizens Advice Bureau (CAB)

East Renfrewshire CAB currently offers a telephone advice service on housing, employment, benefits and more. The numbers beloware only available between 9:30am and 3:30pm Monday to Friday (unless stated otherwise). HOUSING: Angela 07395941203 DEBT (MON, TUES, WED & THURS ONLY): Julie 07901607309 BENEFITS / ARMED SERVICES ADVICE PROJECT: Rosie 07471005334 or Mark O 07562558670 BENEFITS (WED, THURS & FRI ONLY): Anne 07340614626 (MON, TUES, WED & THURS ONLY): Aileen 07395935914 HERO / BENEFITS: Ainsley 07594156780 UNIVERSAL CREDIT: John 07388628543 Mark R 07552466506 Helen 07395965393 EU SUPPORT ADVISER: Cara 07500972862 NHS PATIENT ADVICE AND SUPPORT: Maureen 07922496861 MONEY TALKS / GENERAL ENQUIRIES: Mark P 07539378806 For general or employment related enquiries please contact any of the above numbers.

Health & Wellbeing Resources

Key websites to support your mental health and wellbeing

The NHS Greater Glasgow and Clyde Mental Health Improvement Team have created a directory of websites and helplines to help look after the mental health of friends and family. The information is from credible and reliable sources to help those who are beginning to feel stressed, scared, confused or angry during this difficult time.

Download PDF

RAMH (Recovery Across Mental Health)

RAMH provides professional care and services to those affected by mental ill health; depression, self harm, bipolar disorder, anxiety and other conditions. RAMH are still open, though the office is closed.

Referrals are being taken over the phone, 0141 881 8811 or by e-mail ( a form for this can be found on for self referrals.

The charity have adapted their supports to be delivered online for group supports and individual supports, such as their Stress Hubs (group anxiety management) and socially connected groups and 1:1 support for anxiety; employability, counselling to name a few.

For those who do not wish to be involved online, RAMH are still offering 1:1 support by phone or through other face time options such as Near Me - Attend Anywhere or Zoom.

Download RAMH What's On to find out more about their supports and events. East Renfrewshire info begins on page 5.

Shopping guide for those following special diets

A Charity 'V for Life' have developed some resources around shopping guides and grocery box suggestions for those following special diets and for volunteers shopping for people who follow special diets. Download PDF 'The good grocery shopping guide'

LGBT Health & Wellbeing Support

LGBT Health and Wellbeing are working at ways for the Age Team to keep in touch and share information with their LGBTQ+ elders (50+) who are becoming more at risk of isolation, helping them to cope with the loss of social and personal connections:

  • A free telephone befriending service for people over 50 in the LGBTQ+ community who feel isolated. They will be contacted by a member of staff on a weekly basis for a conversation of up to 30 minutes. The helpline number: 0300 123 2523
  • A weekly newsletter 'Virtual Hug' with the news, tips on keeping well, services in local areas, ways to be creative and other ways to feel connected and involved.

Self-help booklets to support people with mild to moderate learning/intellectual disabilities during the COVID-19

The University of Glasgow have produced a series of guided self-help booklets to support people with mild to moderate learning/intellectual disabilities during the COVID-19 outbreak to talk through their feelings.

The booklets can be used with the support of family, friends, volunteers or carers etc. Each booklet has an accompanying guide explaining how to deliver the content.
Pdf versions of the booklets are available on the Scottish Commission for Learning Disability (SCLD) website. Printed copies are available on request. Details on the SCLD website.

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Scottish Charity Number: SC028103