Information and resources around COVID-19 coronavirus pandemic.

VAER have been researching and collating information about what is happening locally, changes to service provision, people willing to help, organisations looking for help and how local businesses are adapting to offer more flexible services. This helps our team at The Community Hub response to incoming questions and requests more effectively.

We have now made this information available on our new searchable website We Care East Ren, where you can easily add a community support around COVID -19 or business deliveries listing. 

We will also continue to develop this page and update it with new resources. Please do let us know of any resources we should add to the page, or share any feedback with us.

FAQ

Can this pump work with all inflatables?


SMART AIR has three different nozzles which are compatible with car tires, motorbike tires, bicycle tires, and balls.




Is the pump automatic?


Yes. SMART AIR has a built in pressure sensor that can digitally read the pressure level, and once you select what pressure you want to inflate to - SMART AIR will inflate to the set pressure and automatically stop once the desired pressure has been reached.




Do you ship worldwide?


Yes! We ship all over the world. Generally you can expect delivery within 6-10 days in United States and Canada. *Due to Covid-19 and it's impact on logisitcs and our supply chain, please allow up to an extra week for delivery. If you need more information please contact us and we will be happy to assist you.




Are refunds or exchanges permitted?


Yes we allow refunds and exchanges based on our policy here.




How can I track my order?


Once your order is placed you will receive a confirmation email from us. Our typical fulfillment time is within 2 business days. Once your order is shipped, you will receive an email with the tracking number and courier information.




What payment methods are accepted?


We accept most common credit/debit cards including VISA, Mastercard, AMEX.





Resources and Safety Protocols

Data Protection


Under normal circumstances, collecting and managing people’s personal data requires procedures to ensure the safety of both the individual and the group/organisations. However, the Information Commissioner's Office (ICO), the regulator for data protection and GDPR in the UK, formally announced that they will take a pragmatic approach to enforcement during the pandemic. We would advise everyone to visit their webiste for more information and resources or to call the helpline on 0303 123 1113 if in doubt. In their blog ' Community groups and COVID-19: what you need to know about data protection' advise groups to adhere to the following general principles when handling personal information: 1. Keep it clear about what you do with personal information 2. Share, but ONLY if it's appropriate to do so, e.g. to tell a local council about housebound self idolated elderly residents who need support 3. Keep it Lawful 4. Keep the personal information secure (You may want to read their some simple security tips) 5. Keep it to the minimum, and once this is over securly delete and destroy personal information you no longer need 6. Keep records of what you've done and how you used the information
We also recommend reading section 4 of Covid-19 Mutual Aid UK’s Local Group Resources: https://covidmutualaid.org/resources/#WhatIs as well as ResouceCentre.org Data Protection for Community Groups: https://www.resourcecentre.org.uk/information/data-protection-for-community-groups/ A number of groups are also developing tools for gathering information which can be copied and used by other groups. We will include details of these on our website when they become available.




Safe deliveries


There are a number of steps that should be followed if a volunteer is doing shopping and delivering shopping or other items (e.g. prescriptions) to people who are self-isolating. Volunteers may be unaware of exactly what’s involved in delivering or collecting items from people who are at higher risk. Volunteer Glasgow put together an easy read resource for safeguarding volunteers and individuals involved in doing shopping for others, including advice on keeping everyone's money safe: www.volunteerglasgow.org/volunteer/covid-19-keeping-volunteers-individuals-safe/ We’ve also found QueerCare’s guide to delivering items very useful: https://wiki.queercare.network/index.php?title=Delivering_items_to_someone_in_self_isolation_protocol




Individual Communications


It is extremely important that people do not share personal information in online groups. While intentions may be good, sharing your phone number and/or address to thousands of people is never a good idea. Making it clear in your group description that people shouldn’t share their details could help to avoid this happening. QueerCare website has a handy guide about groups which includes a template message for people to use when requesting or offering help https://queercare.network/our-work/resources/covid-19/dispatch-within-a-local-group-protocol/ The key is to try and keep things as local as possible, linking people by the street.




Safeguarding volunteers & vulnerable people


Those involved in providing any kind of support to people during the Covid-19 outbreak have a responsibility to assess the risks and take precautions. Creating safeguarding policies and procedures may feel unnecessary when we are overwhelmed by the kindness of people looking to help out, but keeping people safe must be our number one priority. National Food Service have put together this short training course which is essential reading for anyone setting up a local response to Covid-19: https://docs.google.com/document/d/1VcZGiNo2c-dTyblJBQVojS3y-jKPjIXLn8_EC0EPczo/edit




Protection against criminal activity


We’ve come across reports of groups or individuals taking advantage of the current situation to scam vulnerable people. While we hope this will not be a widespread problem, it is important for us to be aware and most importantly to make sure that those who are likely to be targeted are aware of the dangers. Through our online platforms, we will also be sharing information regarding any scams we are aware of in our area and wider to increase awareness and help people guard against the risks of scams. If you come across any scams that we have not already shared, please pass the details on to us so that we can share widely. You can also share this infographic from Friends Against Scams with your contacts, friends and family to make sure we are all scam aware




PVG Considerations


Many community groups and organisations that are keen to provide the support to our communities and the vulnerable residents are concerned whether they need to wait for PVG checks.


Volunteer Glasgow advise in their 'COVID-19: Keeping volunteers & individuals safe' resource:

"In order to qualify for a PVG check, new volunteers would need to be carrying out a regulated work activity with children or protected adults regularly and as part of their normal duties with an organisation. As we are in the very early stages of self-isolation, it’s currently not possible to determine if the activities will be regular or normal duties. Your organisation may also consider that the new services or increased provision is in response to a crisis / emergency situation (which would not require a PVG).

There are several support activities which definitely do not require a PVG check such as shopping, cash handling, having access to people’s details and dog walking. Each organisation has to risk assess these activities and consider what other safeguarding measures are appropriate such as supervising new volunteers more closely.

Informal groups of neighbours coming together to support vulnerable people in their community are of course not covered by legislation which formal organisations are legally obliged to follow but it is still important that risk is assessed and such measures as are possible are taken to reduce risk."

Disclosure Scotland have answered some frequently asked questions on Volunteer Scotland website, including what roles need or don't need a PVG.

https://www.volunteerscotland.net/for-organisations/disclosure-services/pvg-and-coronavirus-covid-19/

If you still in doubt, get in touch with us on 0141 876 9555.




Organisations looking for volunteers


Many groups and organisations across East Renfrewshire are keen to continue to support our communities differently during this time but may not have enough people or resources to help. Please contact our Community Hub helpline 0141 876 9555 or email hello@va-er.org.uk if you'd like to help or need volunteers.





56 Kelburn Street

Barrhead, G78 1LR


Call us: 0141 876 9555
Email: hello@va-er.org.uk

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Scottish Charity Number: SC028103