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Information and resources around COVID-19 coronavirus pandemic.

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VAER have been researching and collating information about what is happening locally, changes to service provision, people willing to help, organisations looking for help and how local businesses are adapting to offer more flexible services. This helps our team at The Community Hub response to incoming questions and requests more effectively.

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We have now made this information available on The Community Hub website, where you can easily add a community support around COVID -19 or business deliveries listing. 

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We will also continue to develop this page and update it with new resources. Please do let us know of any resources we should add to the page, or share any feedback with us.

FAQ

How do we refer volunteers and vulnerable members of our community to groups and organisations?

These are unusual times and so the procedures which organisations usually follow for taking referrals are likely to change over the coming weeks. We are working closely with local organisations and groups to understand how each of them will be operating, so we can match volunteers appropriately. We will be matching those who want to help, with the most appropriate groups and organisations based on the needs, where they live and where the groups and organisations deliver their services.



How our matching process safeguard individuals and volunteers?

It is vital that the most vulnerable people in our community know they can access help from local organisations whom they know and trust, and who have the necessary safety measures in place. ​ While online groups on Facebook are going to be key in supporting our communities over the coming weeks, they may not be the most appropriate source of help for particularly vulnerable people who are especially susceptible to scams and other criminal activity. Our Community Hub helpline will act as a “one-stop-shop” for anyone who cannot leave their house, have no friends or family nearby and need non-emergency support. We urge online groups covering East Ren to make sure this information is as visible as possible to those using your platform, and that you contact the ‘Community Hub’ to ensure we have your details and can link in people from your area as quickly as possible.



How do we go about getting contact details from people to organisations or volunteers?

We've been collecting contact details from individuals who visit our community spaces in Barrhead and Newton Mearns. We've also been working with partner organisations and hope to work with others, so we can reach more vulnerable people who may need help. ​ We have developed a contact form and privacy statement which ask for verbal consent to share contact details with other groups and organisations. Obtaining consent is crucial if we are to safeguard individuals. ​ Download the contact form and privacy statement



Resources and Safety Protocols

How do we refer volunteers and vulnerable members of our community to groups and organisations?

These are unusual times and so the procedures which organisations usually follow for taking referrals are likely to change over the coming weeks. We are working closely with local organisations and groups to understand how each of them will be operating, so we can match volunteers appropriately. We will be matching those who want to help, with the most appropriate groups and organisations based on the needs, where they live and where the groups and organisations deliver their services.



How our matching process safeguard individuals and volunteers?

It is vital that the most vulnerable people in our community know they can access help from local organisations whom they know and trust, and who have the necessary safety measures in place. ​ While online groups on Facebook are going to be key in supporting our communities over the coming weeks, they may not be the most appropriate source of help for particularly vulnerable people who are especially susceptible to scams and other criminal activity. Our Community Hub helpline will act as a “one-stop-shop” for anyone who cannot leave their house, have no friends or family nearby and need non-emergency support. We urge online groups covering East Ren to make sure this information is as visible as possible to those using your platform, and that you contact the ‘Community Hub’ to ensure we have your details and can link in people from your area as quickly as possible.



How do we go about getting contact details from people to organisations or volunteers?

We've been collecting contact details from individuals who visit our community spaces in Barrhead and Newton Mearns. We've also been working with partner organisations and hope to work with others, so we can reach more vulnerable people who may need help. ​ We have developed a contact form and privacy statement which ask for verbal consent to share contact details with other groups and organisations. Obtaining consent is crucial if we are to safeguard individuals. ​ Download the contact form and privacy statement